Shopping
We offer a variety of shipping methods to suit your needs. For domestic orders within the USA, you can choose from the following carriers and services:
- USPS : Ground Advantage (formerly "First Class"), Priority Mail, and Express Mail.
- UPS : Standard and expedited options.
For international orders, we use the following providers:
- USPS International
- DHL
- UPS
Shipping rates and delivery times will vary depending on the service selected, package weight, dimensions, and your location.
Yes, we ship to most countries worldwide from our facility in Pennsylvania, USA. However, we cannot ship to sanctioned countries. For a full list of restricted countries, please refer to the USPS guidelines .
Please note that international customers are responsible for any customs fees, taxes, tariffs, or receiving fees incurred upon delivery. Additionally, it is important to track your package closely, as shipments may be held at customs. If a package is returned to us due to non-collection or an incorrect address, refunds will only cover the cost of the items (less any return fees).
Delivery times depend on several factors, including the shipping method selected, your location, and whether the order is domestic or international. Below are general estimates:
Domestic Orders (USA):
- USPS Ground Advantage : 2–5 business days
- USPS Priority Mail : 1–3 business days
- USPS Express Mail : 1–2 business days
- UPS Standard : 1–5 business days (depending on the service level)
International Orders:
- USPS International : 7–21 business days (varies by country)
- DHL : 3–10 business days
- UPS : 3–10 business days
Please note that these are estimated delivery times and do not include order processing time. We aim to process and ship all orders on the next business day, but delays may occur due to unforeseen circumstances (e.g., inclement weather, staffing shortages, holidays, etc.).
The total time to receive your package includes both order processing time and shipping/transit time . Here’s a breakdown:
Order Processing Time :
- Orders are typically processed and shipped on the next business day. However, this is not guaranteed, especially during peak seasons like holidays or due to unforeseen circumstances (e.g., weather, staffing issues, etc.).
Shipping/Transit Time :
- Domestic (USA): 1–5 business days, depending on the shipping method chosen.
- International: 7–21 business days, depending on the destination and shipping provider.
To ensure accurate delivery estimates, please review the shipping options available during checkout. Factors such as your location, package size, and carrier performance may also influence delivery times.
Payment
We accept a variety of secure and convenient payment methods to ensure a smooth checkout experience. These include:
- Credit/Debit Cards : Visa, MasterCard, American Express, Discover.
- PayPal : A secure and widely used payment platform.
- Apple Pay : For quick and easy payments on supported devices.
- Google Pay : Available for Android users.
- Other Digital Wallets : Depending on your region, additional options like Shop Pay or other local payment methods may be available.
Please note that all transactions are processed in USD (US Dollars), and your payment will be charged at the time your order is placed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package directly through the carrier's website (e.g., USPS, UPS, DHL).
Here’s how you can track your order:
- Check Your Email : Look for the shipping confirmation email we sent when your order was shipped.
- Click the Tracking Link : The email will include a direct link to the carrier's tracking page.
- Manual Tracking : If you prefer, you can visit the carrier’s website (e.g., USPS , UPS , or DHL ) and enter your tracking number manually.
Important Notes :
- Tracking updates may take 24–48 hours to appear after your order ships.
- International customers should monitor their package closely, as it may be held at customs. You are responsible for any customs fees, taxes, or duties.
Yes, you can use a different payment method if you prefer. During the checkout process, you’ll have the option to select your preferred payment method from the list of accepted options. If you’ve already placed an order but want to change the payment method, here’s what you can do:
Before Order Processing :
- If your order has not yet been processed, you can contact us immediately via our contact form to request cancellation. Once canceled, you can place a new order using your preferred payment method.
After Order Processing :
- Unfortunately, once an order has been processed and charged, we cannot change the payment method. However, if you encounter issues with your payment (e.g., incorrect billing details), please notify us as soon as possible so we can assist you.
For security reasons, we do not store payment information, so you’ll need to provide new payment details for each order.
Orders & Returns
Placing an order is quick and easy! Follow these simple steps:
- Browse Our Products : Explore our website to find the items you’d like to purchase.
- Add Items to Cart : Click the “Add to Cart” button for each product you want to buy.
- View Your Cart : Once you’re ready, click on the shopping cart icon to review your selected items.
- Proceed to Checkout : Click the “Checkout” button to begin the checkout process.
- Enter Shipping Details : Provide your shipping address and select a shipping method.
- Choose Payment Method : Select your preferred payment option (e.g., credit card, PayPal, etc.) and enter the required details.
- Review and Confirm : Double-check your order details, including the items, shipping address, and payment information.
- Place Your Order : Click the “Place Order” button to finalize your purchase.
Once your order is placed, you’ll receive an order confirmation email with all the details.
We understand that mistakes happen or plans change. Here’s how you can cancel or modify your order:
Before Order Processing :
- If your order has not yet been processed, you can contact us immediately via our contact form to request changes or cancellation. Please include your order number and details of the changes you’d like to make.
After Order Processing :
- Once an order has been processed or shipped, we cannot cancel or modify it. However, you can return the item(s) once they arrive by following our Return Policy (see below).
If you’re unsure about the status of your order, feel free to reach out to us, and we’ll let you know if changes are still possible.
No, you do not need to create an account to place an order. You can check out as a guest by providing your shipping and payment information during the checkout process.
However, creating an account offers several benefits:
- Save your shipping and billing information for faster checkout in the future.
- View your order history and track past orders easily.
- Receive updates on promotions, new products, and exclusive offers.
Creating an account is optional but recommended for a more personalized shopping experience.
We want you to be completely satisfied with your purchase. If you need to return a product, here’s how:
Check Eligibility :
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, in their original condition, and include all packaging and accessories.
- Certain items (e.g., custom-made or perishable goods) may not be eligible for return. Please refer to our full Return Policy for details.
Initiate a Return :
- Contact us via our contact form to request a return. Include your order number and the reason for the return.
- We’ll provide you with instructions on how to proceed, including the return address.
Ship the Item Back :
- Package the item securely and include any necessary documentation (e.g., packing slip).
- Ship the item to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Refund Process :
- Once we receive and inspect the returned item, we’ll process your refund.
- Refunds will be issued to the original payment method and may take 5–7 business days to appear in your account.
- Shipping fees are non-refundable unless the return is due to our error.
Important Notes :
- If the item arrives damaged or defective, please notify us immediately so we can assist you.
- For international returns, customers are responsible for all customs fees, taxes, or duties incurred during the return process.